Last updated: September 25, 2026
Thank you for using Mock Bridge. We want our users to have a clear understanding of our refund and cancellation practices before purchasing any paid test, course, subscription, or other digital service.
By making a purchase on Mock Bridge, you acknowledge and agree to the terms described below, subject to any rights available to you under applicable law.
1. Digital Products and Services
Mock Bridge may provide digital products and services, including:
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Mock tests and test series
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Online examinations and assessments
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Courses or educational materials
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Practice questions and study resources
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Subscriptions or memberships
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Other digital educational services
Because these products and services may be delivered digitally, refund eligibility may depend on whether the purchased service has been accessed or used.
2. Cancellation
You may request cancellation of an order or subscription by contacting us through the contact details provided on our website.
For subscriptions, cancellation will generally prevent future renewals. Cancellation does not automatically mean that the amount already paid will be refunded unless the purchase qualifies for a refund under this policy or applicable law.
3. Refund Eligibility
A refund may be considered in the following circumstances:
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You were charged more than once for the same purchase due to a technical or payment error.
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You were charged for a service that was not successfully provided because of a technical issue on our side.
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A paid service was materially different from the service that was advertised or purchased.
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A payment was successfully deducted but the purchased service was not made available to your account.
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A refund is otherwise required under applicable law.
For digital products, refunds may not be available after substantial use, access, downloading, completion, or consumption of the purchased content, except where required by applicable law or where the service was defective or not delivered as agreed.
4. Non-Refundable Situations
Unless otherwise required by applicable law, refunds may not be provided where:
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You have purchased the wrong product or test by mistake.
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You have changed your mind after accessing or substantially using digital content.
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You have completed or substantially completed a mock test or course.
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You did not use a purchased service during its validity period.
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Your account has been suspended or terminated because of cheating, fraud, abuse, or violation of our Terms of Service.
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You failed to review the product description, eligibility requirements, validity period, or other purchase information before making the payment.
This section does not limit any consumer rights that cannot legally be excluded.
5. Duplicate Payments
If you believe you have been charged more than once for the same transaction, please contact us with the relevant payment or order details. After verification, an eligible duplicate payment will be refunded to the original payment method, subject to applicable payment-provider procedures.
6. Failed Transactions
If your bank or payment provider shows that money was deducted but your Mock Bridge order was not successfully completed, please contact us. We will verify the transaction status. If the payment was received by us but the service was not successfully delivered, we will either provide the purchased service or process an eligible refund, as appropriate.
7. Refund Request Process
To request a refund, contact Mock Bridge through the contact information available on our website.
Please include:
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Your name
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Registered email address or account details
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Order or transaction ID
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Date of purchase
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Name of the purchased product or service
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Reason for the refund request
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Relevant payment information or transaction evidence, where necessary
We may request additional information to verify the transaction and determine eligibility.
8. Refund Processing
Once a refund is approved, we will initiate the refund through the applicable payment method or payment provider. The time required for the refunded amount to appear in your bank account, card, or payment account may depend on the payment provider or financial institution. Mock Bridge is not responsible for delays caused by banks, card networks, payment gateways, or other third-party payment providers.
9. Subscription Refunds
If Mock Bridge offers recurring subscriptions, you may cancel your subscription before the next billing date to prevent the next renewal charge. Unless otherwise stated at the time of purchase or required by applicable law, cancelling a subscription does not automatically result in a refund for the current billing period. Any subscription-specific refund terms displayed at checkout will apply to that subscription.
10. Promotional Offers
Special offers, discounts, promotional purchases, coupons, or limited-time plans may have additional refund or cancellation conditions.
The applicable conditions will be displayed with the relevant offer or at checkout. Where a promotional offer has specific refund terms, those terms will apply subject to applicable law.
11. Fraudulent or Unauthorized Transactions
If you believe a transaction was made without your authorization, please contact us as soon as possible.
We may investigate the transaction and may request information necessary to verify the payment.
Where appropriate, we may also recommend contacting your bank, card issuer, or payment provider.
12. Changes to Purchased Services
If Mock Bridge substantially changes, discontinues, or becomes unable to provide a paid service, we may provide an alternative service, extend access, or offer an appropriate refund where required or considered appropriate under the circumstances and applicable law.
13. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to remove, restrict, or override any rights or remedies available to consumers under applicable law. Where applicable consumer-protection law provides a right to a refund, cancellation, replacement, or other remedy, those legal rights will continue to apply. India’s consumer-protection framework includes the Consumer Protection Act, 2019 and rules governing e-commerce and consumer protection.
14. Policy Changes
We may update this Refund & Cancellation Policy from time to time.
When we make changes, we will update the “Last updated” date at the top of this page.
The policy applicable to a purchase will generally be the policy presented at the time of that purchase, subject to applicable law.
15. Contact Us
If you have questions about a refund, cancellation, or payment, please contact Mock Bridge through the contact information provided on our website.
Website: https://mockbridge.in
Please include your order or transaction ID when contacting us so that we can process your request efficiently.